Last updated: August 24, 2026
BIGworksheet sells digital downloadable products. No physical products are shipped.
Because digital files are made available after a successful purchase and cannot be physically returned, purchases are generally non-refundable once the files have been accessed or downloaded. However, we understand that problems can occur and will review eligible requests fairly.
When a Refund May Be Considered
A refund or replacement may be considered if:
- You were charged more than once for the same order.
- You received a file different from the product you purchased.
- The downloaded file is corrupted or cannot be opened.
- A significant part of the product is missing.
- The product is materially different from its description.
- A technical problem on our website prevents you from accessing the purchased file, and we are unable to resolve the problem.
Whenever possible, we will first try to provide the correct file, replace a damaged file, or resolve the technical issue.
Situations That Are Generally Not Eligible
A refund will generally not be provided when:
- You changed your mind after purchasing.
- You purchased the wrong product without first reviewing its description.
- You no longer need or want the resource.
- You do not have suitable software or equipment to open, view, or print the file.
- You expected features or content that were not stated in the product description.
- You experience a printing issue caused by printer settings, ink, paper, or other equipment.
- You shared, redistributed, uploaded, resold, or otherwise used the files contrary to our Terms of Use.
- The files have already been substantially accessed or downloaded and no qualifying defect exists.
Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection laws.
How to Request Assistance or a Refund
Contact us within 7 days of purchase at:
support@worksheets.ibigsmart.com
Please include:
- Your full name
- The email address used during checkout
- Your order number
- The product name
- A description of the problem
- A screenshot of any error message, if applicable
Please do not send credit card numbers, passwords, or other sensitive payment information.
Review of Requests
Each request will be reviewed based on the order information, product description, download records, and details provided by the customer. Submitting a request does not guarantee that a refund will be approved.
If a refund is approved, it will be issued to the original payment method. The time required for the refund to appear depends on the payment provider and the customer’s bank.
Duplicate or Unauthorized Charges
If you believe you were charged more than once, please contact us so we can review the transactions.
If you do not recognize a payment, contact us promptly and also contact your card issuer or payment provider to protect your account.
Contact Us
For questions about this policy or assistance with an order, email: