Frequently Asked Questions
Are these physical products?
No. All products sold by BIGworksheet are digital downloads. No physical item will be shipped.
What file format will I receive?
Most products are provided as PDF files. Please check the individual product description for the exact contents and file format before purchasing.
How do I receive my files?
After successful payment, a download link will normally be available:
- On the order confirmation page
- In your order confirmation email
- Under My Account → Downloads, if the order is connected to your account
Do I need an account to purchase?
No. You can complete your purchase as a guest. Creating an account can make it easier to access your previous orders and available downloads.
What should I do if I do not receive the order email?
First, check your spam, junk, promotions, and other email folders. Also confirm that the email address entered during checkout is correct.
If you still cannot find the email, contact us at support@worksheets.ibigsmart.com and include your name, order number, and the email address used at checkout.
What should I do if the download link does not work?
Try opening the link in another browser or device. Make sure your internet connection is active and that your browser allows file downloads.
If the problem continues, contact us and include your order number and the name of the product.
Is there a download limit?
Some products may have a limited number of downloads. The available number of downloads is shown with your order information. We recommend saving a backup copy of the file on your computer or secure cloud storage after downloading it.
Can I print the worksheets?
Yes. You may print the resource according to the license included with the product and our Terms of Use. Print settings can vary by product, so check the included instructions and use the paper size specified in the file.
Can I share the files with other teachers or post them online?
No. Your purchase is intended for use by the individual purchaser unless a different license is stated. You may not share, resell, upload, distribute, or post the files or answer keys publicly.
Please review our Terms of Use for complete licensing information.
Can I edit the PDF files?
Unless the product description specifically states that editable files are included, the PDF files are not editable.
What payment methods do you accept?
Payments are processed securely through Stripe. Available payment methods may include major credit and debit cards, such as Visa and Mastercard, and supported express-payment methods shown during checkout.
What is your refund policy?
Because digital products are delivered electronically, refund eligibility depends on the circumstances. Please read our Refund Policy before purchasing.
If you receive an incorrect file, a corrupted file, or experience a technical problem that we cannot resolve, contact us at support@worksheets.ibigsmart.com.
How can I contact BIGworksheet?
Email us at support@worksheets.ibigsmart.com. For order-related questions, please include your order number so we can identify the purchase.