Privacy Policy
Last updated: August 24, 2026
This Privacy Policy explains how BIGworksheet collects, uses, stores, and shares personal information when you visit worksheets.ibigsmart.com, create an account, place an order, download a product, or contact us.
BIGworksheet operates from Thailand and sells digital educational resources to customers in multiple countries.
Information We Collect
Information You Provide
We may collect information that you provide when placing an order, creating an account, or contacting us, including:
- Name
- Email address
- Billing address
- Country, state, city, and postal code
- Phone number, if provided
- Account username and password credentials
- Order number and purchase history
- Messages and information included in support requests
Please do not send full payment-card numbers, passwords, or other sensitive payment information by email.
Order and Download Information
When you purchase or download a product, we may record:
- Products purchased
- Order date, amount, currency, and status
- Payment method type
- Download activity and remaining download access
- IP address and technical information associated with an order or download
This information helps us deliver purchased files, prevent misuse, provide support, maintain transaction records, and respond to payment disputes.
Information Collected Automatically
When you visit the website, the website and hosting systems may automatically collect technical information such as:
- IP address
- Browser type
- Device type
- Operating system
- Referring page
- Pages requested
- Date and time of access
- Error, security, and server-log information
How We Use Personal Information
We may use personal information to:
- Process and manage orders
- Deliver purchased digital products
- Send order confirmations and download links
- Create and manage customer accounts
- Provide customer support
- Process refunds when approved
- Detect fraud, abuse, and security incidents
- Maintain accounting and transaction records
- Enforce our Terms of Use and licensing conditions
- Improve the security and operation of the website
- Comply with applicable legal and regulatory obligations
We do not sell downloadable customer lists or payment information.
Payments
Payments are processed through Stripe. Stripe may collect and process payment information, billing details, device information, and transaction data according to its own privacy policy.
BIGworksheet receives transaction information needed to confirm and manage an order, but complete card details are handled by Stripe and are not intended to be stored directly on our website.
Stripe’s privacy policy is available at:
Website Hosting and Email Delivery
Our website and email services are hosted or supported by Hostinger. Information may be processed through its infrastructure when you visit the website, submit an order, download a file, or receive an email.
WordPress, WooCommerce, and related website software process information necessary to operate customer accounts, orders, downloads, emails, security features, and website functions.
Cookies
The website may use cookies and similar technologies necessary to:
- Maintain shopping-cart contents
- Remember checkout and account sessions
- Keep users signed in
- Process orders and payments
- Maintain security
- Remember website preferences
Third-party payment services may also use cookies or similar technologies for payment processing, fraud prevention, and security.
Browser settings can be used to block or delete cookies. Blocking essential cookies may prevent the cart, checkout, account, or payment functions from working correctly.
Customer Accounts
If you create an account, we store the information provided in your profile and information associated with your orders and downloads.
You are responsible for keeping your login information confidential. Contact us if you believe your account has been accessed without permission.
Guest orders are not automatically connected to a registered customer account unless supported verification or account-linking procedures are completed.
Email Communications
We use your email address to send transactional messages such as:
- Order confirmations
- Payment and order-status notices
- Download links
- Account-related messages
- Responses to customer-support requests
Transactional emails are necessary to complete and support purchases.
We will not add you to promotional email marketing solely because you placed an order unless you separately agree to receive such communications.
How We Share Information
We may share necessary information with service providers that help us operate the store, including:
- Payment processors
- Website and email hosting providers
- Ecommerce and website-software providers
- Security, fraud-prevention, and technical-support providers
- Professional advisers or authorities when legally required
These providers may process information in countries other than your country of residence.
We may also disclose information when reasonably necessary to comply with law, protect customers, investigate fraud or abuse, enforce our agreements, or defend legal claims.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, accounting, taxation, dispute handling, and legal compliance.
WooCommerce may remove or anonymize certain records according to the store’s configured retention settings. Some order and transaction information may need to be retained after an account-deletion request when required for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes.
Download access and download records may be removed when an eligible personal-data erasure request is processed.
Your Privacy Choices and Rights
Depending on where you live, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion or anonymization of eligible information
- Request a copy or export of your information
- Object to or restrict certain processing
- Withdraw consent when processing is based on consent
- Submit a complaint to an appropriate data-protection authority
These rights are not absolute. We may need to retain certain information when required by law or when necessary to establish, exercise, or defend legal claims.
To submit a privacy request, email support@worksheets.ibigsmart.com. We may need to verify your identity before completing the request.
Security
We use reasonable administrative and technical measures intended to protect personal information. Our website uses HTTPS encryption, and payment-card information is processed through Stripe.
However, no website, storage system, or internet transmission can be guaranteed to be completely secure.
Children’s Privacy
BIGworksheet is intended for teachers, parents, homeschoolers, tutors, and other adults purchasing educational resources.
The website is not intended for children to create accounts or make purchases independently, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information without appropriate permission, contact us so we can review and remove eligible information.
External Links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and BIGworksheet is not responsible for the privacy practices of websites that we do not control.
Changes to This Policy
We may update this Privacy Policy when our services, website features, or legal obligations change. The updated date will appear at the top of this page.
Contact Us
For questions or requests concerning this Privacy Policy, contact:
BIGworksheet
Email: support@worksheets.ibigsmart.com
Website: https://worksheets.ibigsmart.com/